As a retail agency owner for the last 18 years I have met and worked with some really great people, a lot of them are customers. Almost all my working carrier has been involved in the insurance industry. Initially I handled claims for one of the country's largest property/casualty insurers. They taught me all about property, auto and liability coverage and what can go wrong - how customers and others can be injured - and how to get them back to the place they were before the accident.
As a commercial business underwriter I learned to evaluate exposure and establish pricing for businesses on all sizes. As an underwriter I also enjoyed visiting customers and explaining their programs so that they understood not only what was covered, but also how they were going to pay for the coverage.
Using that experience on the "insurance company" side of the business I now help customers with their business and personal insurance needs- either casualty/property or group health/life business. I help them evaluate their risk and find the best carrier for them.